NEED A HAND?
Here’s a rundown of the questions we hear the most
Please click on 'Sign Up', which is located on the top right hand side of the website above the Search bar. You will then be prompted to a new page where you will find the 'Create an account' section. Please fill in your details as requested and click 'Submit'. Once you complete registration, you will receive confirmation e-mail on the email address you registered with.
Once you have logged in, please click on the 'My Account' tab on the top right of the page. You will then see any addresses you have already saved on your account. Click on the ‘View Addresses’ button and click on ‘Edit’ or ‘Delete’ to make any changes.
Once you have placed your order and made the payment you will receive a confirmation email confirming that we have received the payment. If you have not received a confirmation and still worried that the payment may have gone through please give us a call and we will be happy to clarify.
We take great care in making and delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), or if the product you receive has a genuine quality/manufacturing defect then we will be happy to offer a refund or exchange your product for a replacement.
We request you to carefully look at the sizes mentioned on the product page and see if the furniture you order fits into your entryway and rooms. Furniture that is refused because it does not fit through an entryway or room will be the customer’s responsibility.
ACCESSORIES:
If the product has not been dispatched
For orders below 5000 rupees we levy a 500 rupee payment gateway charge for cancellation. This is a charge that is levied by payment portals and is non refundable.
For orders above 5000 rupees please send us an email and we will confirm the deductions for cancellation.
If the product has been dispatched
All orders that have been dispatched from our warehouse cannot be cancelled unless the product is damaged or defective.
FURNITURE:
Most of our furniture is put into a production line as soon as we receive your order. Raw materials and fabric are ordered and cut to size to the specification. These orders cannot be cancelled or refunded due to a change of mind.
We do not offer refunds on these orders due to the time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.
Can't find what your looking for?
Burning questions, styling advice, or anything else we can help with – email us at
We would love to hear from you!
