Here’s a rundown of the questions we hear the most!
How do I start a new account?
Please click on 'Sign Up', which is located on the top right hand side of the website above the Search bar. You will then be prompted to a new page where you will find the 'Create an account' section. Please fill in your details as requested and click 'Submit'. Once you complete registration, you will receive confirmation e-mail on the email address you registered with.
How do I update my account details?
Once you have logged in, please click on the 'My Account' tab on the top right of the page. You will then see any addresses you have already saved on your account. Click on the ‘View Addresses’ button and click on ‘Edit’ or ‘Delete’ to make any changes.
Can I place an order over the phone?
Yes just call us on between 10:30 AM to 6:30 PM, Monday-Friday. You can either make a bank deposit for the order amount or if you prefer we will send you an email confirmation and payment link and ask you to confirm the order and make payment before we can process the order.
Can I buy a gift voucher for someone?
We do not offer gift vouchers at the moment but hope to introduce them soon!
Can I place a bulk order?
We offer exclusive trade pricing and services to designers and architects for project sourcing. If you are looking to buy several pieces, please contact us and we will work out a delivery schedule and pricing for you.
What payment methods do you support?
We support Credit card, Debit card, Net Banking and major Wallets through our payment partner Razor Pay. Additionally we also accept direct bank transfers, details of which will appear when you go to the checkout page. We do not offer 'cash on delivery' at the moment. Incase your preferred payment mode is not available, drop us a line at contact@nsquarestudio.com.
My computer froze while making a payment? How do I know if my payment went through successfully?
Once you have placed your order and made the payment you will receive a confirmation email confirming that we have received the payment. If you have not received a confirmation and still worried that the payment may have gone through please give us a call and we will be happy to clarify.
Can I customise furniture items before placing an order?
All the products on the website have gone through various stages of prototyping and quality checks to ensure they are of the right size and comfortable to use. We are a small but growing business and have limited production capacity, as such we will not be able to customise individual furniture items at this stage.
If you are however looking to source multiple pieces for a project please contact us and we would be happy to consider your requirements.
Is it possible to change the polish of the furniture?
We have a small team and limited production capacity, as such we will not be able to change the polish of furniture on individual pieces of furniture at this stage but plan to introduce this service shortly.
If you are however looking to source multiple pieces for a project please contact us and we would be happy to consider your requirements.
Do I need to assemble the furniture by myself?
We currently do not provide an assembly service. Most of our furniture will not require any assembly or may require very minimal assembly like screwing the legs to the top of a side table. This can be done in most cases without the aid of any tools. If there are any screws or Allen keys to be used, they will be provided with the product.
How do I touch and feel the fabrics/furniture?
Local to Hyderabad? We would be happy to for you to visit our studio in Jubilee Hills. Studio visits can be arranged by appointment. Please email us on contact@nsquarestudio.com or call us on +91 9989997775 (Monday-Friday, 10 AM-6 PM) to arrange a visit.
Not in Hyderabad? We plan to collaborate with other design brands across India and also set up pop up shops in select cities in the near future so you can see our products in person. If you are a brand which is aligned to our ideology and would like to collaborate, please reach out on contact@nsquarestudio.com
I like your furniture but need some help with deciding if it fits with the other pieces in my home/office. Can you help me?
Sure we would be happy to help you decide! Please contact us to set up an appointment for a free thirty minute design consultation to decide if our pieces would work for your space.
Do you do project work?
Yes, we take on residential as well as commercial design work. We are currently working on several residential projects in Hyderabad and will be featuring these on our soon to come blog! Please reach out on nitisha@nsquarestudio.com with your requirements.
Do you accept returns?
We take great care in making and delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), or if the product you receive has a genuine quality/manufacturing defect then we will be happy to offer a refund or exchange your product for a replacement.
We request you to carefully look at the sizes mentioned on the product page and see if the furniture you order fits into your entryway and rooms. Furniture that is refused because it does not fit through an entryway or room will be the customer’s responsibility.
How long does it take to receive a refund?
If you’ve received a defective product please contact us within 7 working days to arrange a return. Once we've received the product back, we will conduct a quality check and if found defective we will offer you a refund which will be processed within 7-10 working days.
How will I receive the refund?
The refund will go back using the same mode you used to place the order with us, and will be paid back to you via a return transaction.
I've changed my mind, can I cancel my order?
ACCESSORIES:
If the product has not been dispatched
For orders below 5000 rupees we levy a 500 rupee payment gateway charge for cancellation. This is a charge that is levied by payment portals and is non-refundable.
For orders above 5000 rupees please send us an email and we will confirm the deductions for cancellation.
If the product has been dispatched
All orders that have been dispatched from our warehouse cannot be cancelled unless the product is damaged or defective.
FURNITURE:
Most of our furniture is put into a production line as soon as we receive your order. Raw materials and fabric are ordered and cut to size to the specification. These orders cannot be cancelled or refunded due to a change of mind.
We do not offer refunds on these orders due to the time and labour that goes into each product. Refunds are only processed based on fulfilment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.
